Hear the Difference

Caller ID lets you see the calling party’s phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number.

With Caller ID Name and Number service, both a caller’s name and number will appear on the Caller ID device.

What Caller ID does for you:

• Allows you to determine who is calling before answering or deciding to answer the phone.
• Enhances security and helps eliminate harassing calls.
• Your Caller ID display device can store the phone numbers of people who called, even while you were out. You can easily review these numbers and return their calls.

Caller ID Blocking:

This feature is currently available on your line. A subscriber is able to place a call without their directory number being delivered and displayed to the called party.

This is especially important when a subscriber wishes to remain anonymous.

To Activate Caller ID Blocking:

1. Dial *67, then listen for the confirmation tone and a steady dial tone.
2. Dial the telephone number as usual and your directory number will not be delivered or displayed to the called party for that call only.

• The next call you place will deliver your directory number to the called party unless you dial *67 again.

Note: If you have requested Calling Number Delivery Line Blocking from your phone company, you can remove the line blocking on a one-call basis by dialing *82 prior to placing the call. On that one call, your number will display to a Caller ID customer.

Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered.

What Call Waiting does for you?

• Prevents missed calls.
• Callers will hear ringing, not busy signals.
• Provides many of the advantages of an additional line, but at a fraction of the cost.

To End an Existing Call & Answer a Waiting Call:

• Hang up, then allow telephone to ring and answer it.

To Hold an Existing Call & Answer a Waiting Call:

• Depress switchhook, or press flash button (on cordless phone).

To Alternate Between Calls:

• Depress switchhook, or press flash button (on cordless phone).

To Disconnect Calls:

• Hang up.

Call Forwarding allows you to redirect all calls to another telephone number.

What Call Forwarding does for you:

• Reduces missed calls.
• Calls can follow you wherever you go.
• Eliminates waiting for important calls.
• Enhances home security when you are away.

To Forward Calls:

1. Dial *72, then listen for a steady dial tone (or dial 1172 for rotary phones).
2. Dial telephone number to which calls will be forwarded. When the phone is answered, your Call Forward is in effect.
3. If the line is busy or there’s no answer; hang up, repeat steps 1 & 2 and listen for a confirmation tone.

To Cancel Call Forwarding:

1. Dial *73, then listen for the confirmation tone (or dial 1173 for rotary phones).
2. Hang up.

Note: Calls forwarded to long distance telephone numbers will be charged to you.

When you are talking with someone, Three-Way Calling allows you to add a third person to the call.

What Three-Way Calling does for you:

• Reduces the need for callbacks when trying to confirm plans and schedules.
• Brings family and friends together.
• Conference with business colleagues.

To Set Up a Three-Way Call:

1. Press and quickly release the switchhook to place the first person on hold.
2. Listen for three beeps and a steady dial tone.
3. Dial the third person’s phone number.
4. When the third person answers, you can talk privately before adding back the first person.
5. To make the three-way connection, press and release the switchhook. You can now talk with both people at the same time.

To Cancel the Three-Way Connection:

1. If the third person did not answer or you wish to disconnect them, just press and release the switchhook. You’ll be reconnected to the person holding. Or, if either of the two people hang up, you can continue talking with the remaining person.

There are number of steps that you need to do in order to get started with voicemail. We have outlined these steps for you below.

1. Step 1: Pick up your receiver and dial 232-6996 in Fostoria or 338-6996 in Milford.
2. Step 2: Press 9 to access the Setup menu.
3. Step 3: To change or record your greeting:
   1. Press 1 - Greeting options
   2. Press 2 - Record your greeting
   3. Press # - End recording function
   4. Press 1 - Listen to greeting
   5. Press 2 - Save greeting.  Greeting must be saved to be activated.
   6. Press 3 - Delete greeting
   7. Press * - Return to mailbox setup
4. Step 4: To change your password:
   1. Press 2 - Change your password
   2. *Enter new password, followed by the # key.
   3. *To verify, enter your password.

Setting up voicemail to answer when you are on the phone:
Step 1: Lift your handset and press *90, listen for dial tone. Now dial 232-6996 in Fostoria or 338-6996 in Milford, when the phone is answered, your voicemail is in effect. (Lifting the handset and pressing *91 will “turn off” this option.)

Setting up voicemail to answer when you are not at home:
Step 1: Lift up your handset and press *92, listen for dial tone. Now dial the number of rings (2-9) to be allowed before the call is answered. Then dial 232-6996 in Fostoria or 338-6996 in Milford. This will allow voicemail to answer when you can’t get to the phone or when you’re not home. (Lifting the handset and pressing *93 will “turn off” this option)

What do I do if I have a message?
You will hear a stutter dial tone if you have a message. (You can dial through the stutter dial to make a call) Dial 232-6996 in Fostoria or 338-6996 in Milford.

How do I check my messages from another phone?
Dial 232-6996 in Fostoria or 338-6996 in Milford. Enter your mailbox number, which is your phone number. Enter your password and press the # digit.

The telecommunications relay service is a valuable communications tool which allows hearing individuals and businesses to use their telephones to call and communicate with individuals who are deaf, deaf/blind, hard of hearing, or have difficulty speaking through their telephones. Relay service also provides full telephone accessibility to individuals who are deaf, deaf/blind, hard of hearing, or have difficulty speaking so that they also have the opportunity to make personal and business calls like any other telephone user. Specially trained operators confidentially complete relay calls and stay on the line to relay conversations electronically over a text telephone (TTY) or verbally between the callers.

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